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Outsourced Application Management and Development

We offer Outsourced Application Management Services to perform the ongoing support, maintenance, and enhancement of customer’s IT applications.

Managing Enterprise Applications at Lower Costs with Greater Efficiency

Companies are looking hard at their overall IT costs. Application management is typically a significant expense, and the deep skills needed have often been hard to find, retain, and effectively utilize. Many organizations are now looking to shift their application management tasks to service providers with the highly specialized skills required that will reduce costs and improve overall service levels. The Application Management Service utilizes a unique model for the management of everything from major enterprise applications to smaller, custom-made software. Existing implementations can be transitioned to this support model, or the model can be established as an integral part of a design, build, and implementation project.

Benefits

• Improved Service Levels. Using proven methodologies and tools for performing application management functions, service level commitments for key operating metrics – such as application availability and incident resolution – are managed as critical components of the overall service
• Less Risk. The service’s integrated approach to application management is designed to provide a team of highly skilled resources, improved system performance, customer visibility, and a single point of contact
• Better Use of Human Resources. With an application management solution, an organization's talented internal personnel can be applied to the strategic needs of the business, rather than day-to-day operations
• Flexibility. The service's model is flexible to support some or all critical application management functionality and provide access to resources that are needed fulltime or occasionally
• Cost Savings. One team of shared, knowledgeable resources provides a cost effective solution for organizations that perform their own application management using their resources, independent contractors, and other third parties

How we can help…

The Application Management Service uses skilled resources; methodologies that ensure work efforts align with customer requirements, and management to achieve delivery consistent with client direction and expectations. Services are available to support a range of application profiles:

• Enterprise or departmental applications
• Package/COTS or custom software
  
• Application architectures: IBM Mainframe, client/server, web based, mobile, forms, IVR/voice, etc.
• Platforms: UNIX, Windows, IBM Mainframe, etc
• Programming languages/formats: COBOL, Java, VB, .NET, HTML, XML, etc.
• Integration / Interfaces: message based, FTP, batch, asynchronous
• Data base technologies: Oracle, DB2, SQL Server, and others
• User Devices: IBM Mainframe terminal, web browser, workstation etc.

Additional services include:

• Application platform migration
• Performance Review and diagnostic consulting
• Testing Services
• Training Services